Change Help Center home page
Submit a request
Sign in
  1. Change
  2. Account Management
  3. Privacy and security

Privacy and security

  • How does Change keep my account and assets secure?
  • How to keep your account secure
  • How can I enable two-factor authentication (2FA)?
  • How can I enable and reset my passcode?
  • How do I update my password?
  • How can I change my phone number?
  • Your data, privacy, and GDPR rights
  • What do you do with my information?
  • How long do you store my data for?
  • Is it safe to let someone remote into my device to help with Change?
  • How do I verify a message or profile that claims to be from Change?
  • What are common signs of a fake trading platform?
  • Common types of cryptocurrency fraud
  • What should I do if I sent funds to a scam address?
  • Why are crypto transactions irreversible?
  • What does the new MiCA regulation mean for Change customers?
  • Should I trust third-party "investment advisors" who contact me?
  • How to spot and understand fraud
  • How to keep your personal data safe
  • What's your privacy policy?
All Rights Reserved © xChange AS
Čeština Eesti