Why was my ID verification rejected?

ID verification may be rejected for several reasons, including:

• Blurry selfie or photo
• Blurry or obscured document details
• Incomplete ID (missing front or back images)
• Damaged ID document
• Unsupported ID documents
• Photo of a photo (for example, taking a picture of your ID from a screen)
• Duplicate account (each person can only have one personal account)
• Underage customer attempting to register

If you need to resubmit your documents, you can do so in the Change app by going to Settings > Verification status and uploading the required files, making sure they meet the criteria above.

If you have any questions, our support team is always ready to assist you. Contact us through the app or at support@changeinvest.com.