Why was my ID verification rejected?

ID verification might be rejected for several reasons, including:

• Blurry selfie/photo;
• Blurry or obscured document data;
• Incomplete ID (missing front or back images);
• Damaged ID document;
• Unsupported ID documents;
• Photo of a photo (e.g., taking a picture of the ID from a laptop screen);
• Duplicate account;
• Underage customer attempting to enrol;

If you need to resubmit your photos/documents for verification, you can do so via the Change app by going to Settings > Verification Status and submitting the required documents, ensuring they meet the criteria mentioned above.

For any further questions, please contact our Customer Care team through the app or email us at support@changeinvest.com.