Why we verify your identity (KYC & AML explained)

At Change, we're required by law to verify your identity before you can start using our services. This process is known as KYC (Know Your Customer).

KYC helps us confirm that every account belongs to a real person and protects our customers from fraud, money laundering, terrorist financing, and identity theft. These checks are part of our Anti-Money Laundering (AML) obligations under applicable EU legislation and Dutch regulatory requirements.

Your information is handled securely and processed in accordance with the EU General Data Protection Regulation (GDPR). We only use it to meet our legal obligations and help keep your account secure.

Verification is quick and usually takes just a few minutes to complete in the app or on our webiste.

If you have any further questions, please do not hesitate to contact our Customer Care team through the app or email us at support@changeinvest.com.