Why is my account blocked or restricted?

Your account may be temporarily blocked or restricted for regulatory, security, or compliance reasons.

This can happen if we need to verify recent activity, confirm the source of funds, or receive updated documents under AML and KYC regulations. It can also occur if we detect potential unauthorised access, suspicious transactions, or breaches of our Terms of Service.

These measures help protect both you and Change from fraud and financial crime. Once the review is complete and everything is verified, access to your account is restored.

For help, contact our support team via the app or email support@changeinvest.com.