What is a Proof of Payment?

A proof of payment is a document that your bank can provide as a payment confirmation. It can be a receipt (a scan, a photo, or a PDF) or a screenshot from your online bank, showing the following:

• Your details: Your full name, account number, and your bank’s name.
• Our details: xChange AS and our account number.
• Date: When the transfer was initiated.
• Amount: The amount you sent to us.
• Reference: The reference you added to your payment.

A proof of payment will help us locate your payment and clear it to your Change account.

If you have any further questions, please contact our Customer Care team through the app or email us at support@changeinvest.com.