Why can't I use the Card deposit option?

A failed card deposit can occur for several reasons. Before making a deposit please ensure:

• The card is issued in your name
• The card is issued by a credit or financial institution in the European Economic Area (EEA)
• The card is valid and enabled for e-commerce transactions
• The card is linked to an account with sufficient funds and you have not exceeded your daily or monthly limit
• You have successfully completed the 3DS (Three-Domain Secure) verification
• You are not using a virtual card as these may not be accepted

In some cases the card issuer may decline the transaction If this happens contact your card issuer to determine the reason and resolve the issue before trying again

Your deposit will only be completed once you confirm 3DS and finalise your payment If you leave the deposit screen before completing these steps the request will not be sent to the card issuer and the deposit will fail In such cases the funds will be returned to you in line with your service provider’s processing times

If the money has been deducted from your bank account but has not appeared in your Change account please contact our support team via the app or email us at support@changeinvest.com