Why can't I access my account?

Access to your account can be restricted for various reasons. Depending on the issue, your access could be either temporarily or permanently restricted. If you are experiencing technical difficulties, please refer to our Troubleshooting article.

If the issue is not technical, your account access may be limited for any of the following reasons:

• Your personal information is not up-to-date.
• You have another active account (you can have only one active account at a time).
• Your account security might have been compromised.
• You have violated our Terms & Conditions or repeatedly broken our internal rules and failed to resolve them in a timely manner.

Although we can’t disclose the specific reason for the restriction due to financial service regulations, we will always send you written communication regarding the account access restriction and the next steps. To learn more, please read our legal documents.

If you have any further questions, please contact our Customer Care team through the app or email us at support@changeinvest.com.