Why can't I access my account?

Access to your account may be restricted for various reasons. Depending on the situation, this restriction could be temporary or permanent. If you are experiencing technical difficulties, please refer to our Troubleshooting article.

If the issue is not technical, your account access may be limited due to one or more of the following reasons:

• Your personal information is not up-to-date.
• You have more than one active account (only one active account is allowed per user).
• Your account security may have been compromised.
• You have violated our Terms & Conditions or repeatedly breached internal rules without timely resolution.

While we cannot disclose specific reasons for restrictions due to financial regulations, we will always provide written communication explaining the restriction and next steps. For more information, please review our legal documents.

If you have any further questions, please contact our support team via the app or at support@changeinvest.com.