Your Change account is provided by Change Securities B.V., a regulated investment firm based in the Netherlands. This means your relationship with us is governed by Dutch law and applicable European Union legislation.
If you have a question or concern, we encourage you to contact our Customer Care team first. Most issues can be resolved quickly and efficiently.
If you wish to submit a formal complaint, it will be handled in accordance with our Complaints Handling Procedure and the applicable Dutch regulatory requirements. If necessary, disputes will be resolved in accordance with Dutch law and the competent courts or dispute resolution bodies.
You can find more information in our Terms of Use and Complaints Handling Procedure.
If you have any further questions, please do not hesitate to contact our Customer Care team through the app or email us at support@changeinvest.com.
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