Withdrawals in euro and crypto are currently free and are performed during business hours only.
Withdrawing is possible in euro, Bitcoin, Ethereum, Litecoin. There is no charge for making a withdrawal to an external crypto-wallet.
You can only withdraw euro to a bank account you have previously paid from (your personal IBAN).
To withdraw in euro:
- Select euro from the portfolio page
- Click withdraw
- Enter an amount of at least €5 and click next
- Select the IBAN* you'd like to send to (contact support if one is not visible)
- Confirm this withdrawal with passcode or in the email you'll shortly receive if passcode is not enabled*
*If you do not see an IBAN to select or are unable to receive a confirmation email within 1 hour please contact us through the app or at firstname.lastname@example.org
To withdraw in BTC, LTC, or ETH:
- Select the crypto from your portfolio page
- Click Your crypto (BTC) balance (bottom)
- Choose Send Out
- Enter the amount and wallet address before click Send
- Confirm the withdrawal with passcode or by opening the confirmation email if passcode is not enabled*
*Crypto withdrawals are not instant and will be performed within 1-2 hours of confirmation during the business day by our operations team.