How does Staking work?

1. Where are my assets stored during staking?

Your staked assets are securely held by trusted third-party custodians such as Payward Trading Ltd., BitGo, Inc., or stored using Ledger Vaults. In some cases, staking is managed through partners who use a “non-custodial validation-as-a-service” model - meaning the crypto stays in your name, but they manage the technical part of staking.

2. How and when is staking interest paid?

Rewards are calculated daily, based on the amount of crypto held in your account at 00:00 UTC. They’re then distributed shortly after, in the same cryptocurrency. You can view your earned rewards directly in your portfolio, in the transactions history under the corresponding cryptocurrency.

3. What if I place a Stop or Limit Order?

If your crypto is part of an active Stop or Limit Order during the daily reward calculation, you won’t receive staking rewards for that amount on that day.

4. Is there a waiting period before rewards begin?

No - we use liquid staking, which means supported cryptocurrencies start earning rewards immediately without any activation period.

5. Are fees included in the reward amount?

Yes - all relevant fees, including network and service fees, are already deducted. What you see is what you receive.

6. Is staking insured or guaranteed?

No - staking is not covered by any government deposit insurance or guarantee schemes. It involves risk, just like any investment. Rewards are not guaranteed - they’re discretionary and may change or be withheld at any time. The staking service itself can be suspended or terminated without prior notice.

7. What risks should I be aware of?

Key risks include:

• Market volatility (crypto or fiat value may rise or fall)

• Changes in blockchain protocols (e.g., forks)

• Counterparty risk (e.g., if a partner goes bankrupt)

• Regulatory restrictions (new laws or bans)

8. What happens if staking is terminated?

If the staking service ends, you’ll stop earning rewards immediately as of the termination date. No additional interest will be paid for that day or afterward.

9. Do I need to accept third-party terms?

Yes. By using staking, you also agree to the terms of third-party custodians, such as:

• BitGo Terms of Use

• Payward Trading Legal

10. How is the security of my staked crypto ensured?

All partners undergo regular due diligence. If any partner is assessed as high risk, Change will immediately end cooperation and notify affected users.

11. Is there any auditing or transparency?

Yes. For example, Payward Trading Ltd. undergoes independent “Proof of Reserves” audits twice a year, confirming that all client funds are fully backed.

In rare cases, staking may be temporarily paused or disabled due to blockchain upgrades, partner changes, or security concerns. You will be notified if this happens.