How can I make a complaint at Change?

At Change, we take all complaints seriously and aim to resolve them quickly and fairly. If you are dissatisfied with any of our services, you may submit a formal complaint.

How to submit a complaint

1. Download and complete the Complaint Form (available in our Legal Documents section).
2. Send the completed form to support@changeinvest.com, or

3. Send the form by post to:

   Change Securities B.V.
   Westeinde 89
   2211 XS Noordwijkerhout
   The Netherlands

What to expect

• We will confirm receipt of your complaint within 10 working days.
• We aim to provide a final response within 20 working days.

If you disagree with our final response

If you are not satisfied with our final response, you may be able to escalate your complaint to the Dutch Financial Services Complaints Institute (Kifid), where applicable.

You may also contact the Dutch Authority for the Financial Markets (AFM) regarding regulatory matters.

If you have any questions about the complaints process, please contact our support team through the app or at support@changeinvest.com.