There are a few reasons why your Change card is declined:
- The merchant does not accept cards tied to crypto platforms - Many merchants do not accept cards tied to crypto platforms and unfortunately, there is not much we can do about it.
- Your card balance is empty - The funds need to be manually transferred to the card wallet in order to be able to pay with the card
- You are trying to pay with contactless but this feature has not been activate - At least one transaction needs to be made with chip and pin to be able to pay contactless
If you have any further questions, please contact our support team via the app or email at firstname.lastname@example.org.