Why was my card declined?

Here are some of the most common reasons why your card was declined:

• Merchant restrictions: Some merchants do not accept cards linked to crypto platforms. Unfortunately, we cannot override the merchant's decision.
• Insufficient balance: Ensure your selected Spend or Fallback balance has enough funds to complete the transaction.
• Contactless payment activation: To activate contactless payments, you must make at least one transaction using the chip and PIN method.
• Unconfirmed payment: If you have not confirmed the payment in the app, the transaction will fail.

We recommend enabling push notifications in your device's settings to receive alerts when a transaction requires confirmation.

If you believe that the issue goes beyond the reasons mentioned above, please contact our Customer Care team through the app or email us at support@changeinvest.com.