There are different reasons why you might not be able to access your account, those could be related to deactivating the account temporarily or closing it permanently.
Although we cannot disclose the specific reason of closure due to financial service regulations, an account might be deactivated or closed due to:
- Your personal information is not up-to-date
- You have an active duplicate account - users are only allowed to have one active account at a time
- Your account security might have been compromised
- You have violated our Terms & Conditions, or have repeatedly break our internal rules and failed to resolve them within a timely manner
To learn more about this topic, we encourage you to read through our legal document.