Why can't I access my account?

This could be due to a variety of reasons. Depending on the reason, your account could be either closed temporarily or permanently. 

Although we can’t disclose the specific reason for closure due to financial service regulations, an account may be deactivated or closed due to any of the following reasons:

• Your personal information is not up-to-date
• You have another active account - you can have only one active account at a time
• Your account security might have been compromised 
• You have violated our Terms & Conditions, or have repeatedly broken our internal rules and failed to resolve them in a timely manner

We will always send you a written communication regarding the account closure and the next steps. To learn more about this topic, we encourage you to read through our legal document.

Should you have any further questions about the topic, please do not hesitate to contact our support team through the app or send us an email at support@changeinvest.com