There are several reasons an ID verification might be rejected. The following are the most frequent reasons:
- Blurry selfie
- Blurry and obscured document data
- Missing front or back of the ID
- Damaged document
- Unsupported documents
Please return to the Change app and make sure you submit the required document.
If you still need help please do not hesitate to contact our support team via the app or email at firstname.lastname@example.org