There are several reasons an ID verification might be rejected. Here are some of the common reasons:
- Blurry selfie
- Blurry or obscured document data
- Incomplete ID (Missing front or back images)
- Damaged ID document
- Unsupported ID documents
Go back to the Change app and make sure you submit the required document in the right way, keeping in mind the aspects mentioned above.
Should you have any further questions about the topic, please do not hesitate to contact our support team through the app or send us an email at firstname.lastname@example.org