I see unauthorised charges on my card

If you notice charges on your card that you do not recognise, please take the following steps:

1. If you know the merchant and have purchased goods/services from them, it's possible you were charged more than once by mistake or due to a technical issue. Contact the merchant directly to explain the situation. They should be able to rectify the issue for you.
2. If you do not recognise the Merchant or have not used your card:

• • Immediately block your Change card.
  • Notify your local authorities (police) and inform us via the app or email at support@changeinvest.com. We will fully cooperate with any request from your local authorities.

If you need to order a new card, please follow the steps below or contact our Customer Care team at support@changeinvest.com and our agents will order a new card for you:

1. Launch the Change app on your device.
2. Navigate to the Card Section by tapping on the "Card" icon located at the top left corner of the screen.
3. Complete the phone number verification process.
4. Read and Agree to the Terms of Use, then tap "Order Card".
5. Verify that your address is correct and tap "Confirm".
6. Read the fee briefing details and tap "Proceed".

If you have any additional questions or concerns, do not hesitate to contact our Customer Care team via the app or email us at support@changeinvest.com for further assistance and investigation.