We're here to help! Please note that disputes can take some time to resolve.
Start by doing the following:
- Contact firstname.lastname@example.org via your registered email address
- Let us know the names, dates, and exact amounts of all unrecognised charges
- In addition, please confirm if:
- You have recently lost your card
- You have ever shared your PIN
- You have used your card online
- You have let someone borrow your card
We'll work with CONTIS to ensure that your dispute is handled quickly should unauthorised charges be proven.
We look forward to hearing from you!