We want your deposit to reach us easily 🙏
We'll always work to ensure that depositing is simple and that rejected deposits are rare.
However, the following will result in a rejected deposit:
- You did not send from your personal IBAN account
- You sent via a 3rd party service (PayPal)
- You sent via SWIFT
- You sent from a non-SEPA/non-IBAN account
- You sent more than €4,000 in one day
- Your verification was rejected, but money was sent anyway
In some cases our compliance team may not accept the funds being sent. If this is the case the information will be given to you via email in the clearest possible way.
As always, you may contact our support team through the app or via firstname.lastname@example.org if you have any questions.