Before confirming a withdrawal, please ensure that you want to perform it!
It may not be possible to cancel a withdrawal after receiving and confirming the request through the confirmation email!
Please note that the only way to cancel a confirmed withdrawal is by immediately contacting customer support and requesting this be done.
Our operations team works to process withdrawals in the fastest possible manner and may not be able to cancel your confirmed request in time - for this no liability is held from our end for sending to:
- Incorrect crypto-wallet addresses
- Incorrect crypto-accounts
- Unwanted persons
- Invalid customer IBAN accounts