Before confirming a withdrawal, please ensure that you want to perform it!
It may not be possible to cancel a withdrawal after receiving and confirming the request through the confirmation email!
Please note that the only way to cancel a confirmed withdrawal is by immediately contacting customer support and requesting this be done. However, this is not guaranteed 👋
Our operations team works to process withdrawals in the fastest possible manner and may not be able to cancel your confirmed request in time - for this, no liability is held from our end for sending to:
- Incorrect crypto-wallet addresses
- Incorrect crypto-accounts
- Unwanted persons
- Invalid customer IBAN accounts