Once we’ve verified your ID documents, we’ll need you to make your first fiat deposit to complete your account verification. .
Here’s what you need to do to make your first deposit:
- Tap the green action button the main screen
- Select ‘Deposit’
- Choose EUR as the currency
- Select bank transfer and proceed to see our banking details
Remember to always add your unique reference starting with the letter ‘C’. in the payment description. This will make it easy for us to verify your deposit, match it with your profile and credit it to your Change account.
Your fiat deposits must always come from your personal bank account as we can’t accept deposits coming from third parties, businesses or payment providers.
Once your first fiat deposit is successful, you’ll be able to deposit crypto and you’ll also have the option to deposit fiat using your credit or debit card.
SEPA bank transfers may take up to 2 business days to reach the recipient account. Once we receive the deposit we’ll process it within 2 business hours. If we receive the deposit outside our business hours, as it may be the case for SEPA instant transfers, we’ll process the payment on the following day within 2 business hours.
Our business hours are Monday - Friday 9:00 - 20:00; Saturday - Sunday 10:00 - 19:00 (GMT+2).
Should you have any further questions about the topic, please do not hesitate to contact our support team through the app or send us an email at firstname.lastname@example.org