After your ID documents have been successfully verified, in order to complete your account verification we will ask you to make the first fiat deposit.
To make your first deposit you can follow the steps:
- Tap on the green button in the main screen
- Select Deposit
- Choose EUR as the currency
- Select bank transfer and proceed to see our banking details
Please remember to add your unique reference starting with the letter ‘C’ as the payment description. This will help us manually review your deposit against your profile and credit it to your Change account.
All of your deposits must come from your personal bank account as we can’t accept deposits coming from 3rd parties, businesses or payment providers.
After your first fiat deposit is successfully completed you’ll be able to deposit crypto and you’ll also have the option to deposit fiat using your credit or debit card.
SEPA transfers can take up to 2 business days to reach the recipient account. Once we receive the deposit it will be processed within 2 business hours. If the deposit is received outside of business hours, as it can be the case for SEPA instant transfers, the deposit will be processed the following day within 2 business hours.
Our working hours are Monday - Friday 9:00 - 20:00; Saturday - Sunday 10:00 - 19:00 (GMT+2).