It's our goal to have you as a customer!
We promise that your verification is of the utmost priority. Unfortunately our automatic verification can't always guarantee that we'll have you ready in 10-15 minutes.
In this case, we may need up to 2 working days to complete your verification manually.
What may have happened?
- Your ID document photos may not have been clear enough
- Your selfie may not have been matched with your document properly
- Your information may require some extra checks (don't worry, we'll let you know!)
You're always welcome to reach out to our support team for more information during this time.