It's our goal to have you as a customer 🤘
We promise that your verification is of the highest priority. Please note that our automatic verification can't always guarantee your account will be ready in 10-15 minutes.
In this case, we may need a few hours or up to a working day to complete your verification manually.
What may have happened?
- Your ID document photos may not have been clear enough
- Your selfie may not have been matched with your document properly
- Your information may require some extra checks (don't worry, we'll let you know!)
You're always welcome to reach out to our support team for more information during this time at firstname.lastname@example.org