How to get the remaining funds from my closed Solaris account?

To redeem any remaining funds on your closed Change Visa Debit Card account, please follow these steps:

1. Access the Solaris Redemptions Support Page.

2. Complete the Redemption Form: Once you're on the website, just click on 'Submit a request' and fill in the form which requests to redeem your funds and complete it accurately with all the necessary details:

• Use the email address associated with your Change Visa Debit Card account.
• Subject Line: "Redemption funds of Change customer." In the Description section, specify that you wish to redeem the remaining funds from your closed Solaris account. Include the full account details where Solaris can send the money in the currency which matches your Change Visa Debit Card account (Euro or GBP).
• If your email address differs from the one linked to your Change Visa Debit Card account, provide clarification and attach a colour copy of your photo ID (like your passport or driver's license) so Solaris can confirm your identity.
• Attach any necessary files.

3. Await Confirmation: After submitting your request, Solaris will review it and aim to respond within 14 days. Please note that during busy periods, it may take a bit longer, but rest assured, Solaris will handle your request promptly.

4. Alternate Contact: If you prefer, you can also reach out to Solaris via email at redemptions@solarisgroup.co.uk. Be aware that responses via email may take a bit longer than using the Redemption Form.