Once you download the Change App for iOS or Android, you will be asked to verify your account. This enables us to be compliant under the European Union law. Currently, we can open account for customers who are residing in European Economic Area. 

Verification steps:

  1. Personal information, such as name, date of birth and phone number.
  2. Identity check -  photo of your passport, ID card or driving licence.
  3. Residence check -  a photo of a utility bill or bank statement issued within last 3 months. Make sure that your name, home address, and issue date are shown. 
  4. Facial similarity check - take a selfie

Please follow the instructions shown on video below.

If you have any questions or need more detailed information about requirements, please contact our Support Team via [email protected]

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