In many cases our support team will contact you on the same day

However, if your verification has been rejected please ensure that the following criteria have been met when trying again:

  • That your first name and last name were entered in the correct spaces and as shown on your document
  • That you've used a passport and/or EEA Identity or Residence card*

In addition please double-check the following:

  • Does your document photo(s) show the entire document clearly? 
  • Was there a glare or blur on the image preventing it from being read?
  • If you uploaded only a residence permit you must upload your passport first followed by the residence card
  • Was your name, address, and birthday entered in the correct manner (day, month, year)

*Please also note that we cannot accept travel visas or temporary stay permits.

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