It is always good to check:

  • That your name as written under the profile matches the full name on the document
  • That your documents are a supported type and the expiration date has not passed

It can also fail for the following reasons:

  • When the image is blurry or too dark
  • When there are funky reflections from flash, shadows or objects hiding information and affects readability
  • Your verification may have also been rejected if you only used your residence permit or non-EEA document. Please make sure you first add your identification from the supported document types and submit your permit as the next step.

Please also note that we cannot accept travel visas or temporary stay permits.

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